Refund Policy

1. Paid subscriptions

ArtistHQ offers a free tier and paid subscription plans (Plus and Pro). Paid plans are billed in advance, either monthly or annually. Paid subscriptions are processed through our payment provider, Paddle (Paddle.com Market Ltd), which acts as the merchant of record for your purchase. Your purchase is therefore also subject to Paddle's buyer terms and refund handling, and Paddle handles any applicable sales tax or VAT.

2. Cancellation

You may cancel a paid subscription at any time from your account settings. When you cancel:

• Your subscription remains active until the end of the billing period you have already paid for.
• You are not charged again after cancellation.
• Your account moves to the free tier at the end of the paid period.

Cancelling stops future charges. It does not, on its own, trigger a refund of the current period (see below).

3. Refunds

Except where required by law, payments are non-refundable. Specifically:

• We do not provide refunds or credits for partial billing periods, unused time, or downgrades.
• We do not provide refunds where there is evidence of fraud, abuse, or violation of our Terms of Service.

This does not affect any mandatory statutory rights you have as a consumer, which are described below and always apply.

4. EU and UK right of withdrawal

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a purchase of digital services.

Because ArtistHQ is a digital service that is made available to you immediately after purchase, you are asked to expressly consent to immediate access and to acknowledge that, by doing so, you lose your 14-day right of withdrawal once access has begun. This is permitted under EU and UK consumer law. If you do not provide that consent, access to paid features begins only after the 14-day period has passed.

Nothing in this policy removes rights that cannot be waived under the consumer protection law of your country of residence.

5. Faulty or misdescribed service

This policy does not limit your rights if the service is faulty, not as described, or not fit for the purpose we stated. If the service does not work as described, contact us and we will work to resolve the issue, including a refund where the law requires one.

6. How to request a refund

Because paid subscriptions are handled by our third-party payment provider as merchant of record, refunds are requested and processed through that provider. You can start a request by:

• contacting us at hello@artisthq.app, or
• using the receipt or billing links provided in your purchase confirmation.

We (and our payment provider) will review eligibility against this policy and your statutory rights. Where a refund is due, it is returned to your original payment method, normally within 14 days of approval.

7. Discretionary refunds

Even where a refund is not strictly required, we and our payment provider may choose to issue one at our discretion — for example, to resolve a billing error or a clear case of dissatisfaction. Granting a discretionary refund in one case does not create an obligation to do so in any other case.

8. Contact

Jacob Mild (trading as ArtistHQ)
Jönköping, Sweden
Email: hello@artisthq.app
Phone: +46 76 032 03 14